Full Time
Hampshire
Posted 2 months ago
The Role
Our client is seeking a dynamic and results-driven Account Manager to join their team in the cleaning supplies industry. The ideal candidate will have a strong background in business development, lead generation, and customer service, with a proven ability to build and maintain strong client relationships.
What you’ll be doing…
Business Development:
- Identify and pursue new business opportunities within the cleaning/janitorial supplies market.
- Develop and implement strategic sales plans to achieve company growth targets.
- Conduct market research to identify potential clients and stay informed about industry trends and competitors.
Lead Generation:
- Generate high-quality leads through various channels, including networking, cold calling, and digital marketing.
- Qualify leads to ensure alignment with the company’s target market and business objectives.
- Maintain a pipeline of prospective clients, ensuring consistent follow-up and engagement.
Client Relationship Management:
- Build and maintain strong, long-lasting relationships with key clients, understanding their needs and providing tailored solutions.
- Act as the primary point of contact for clients, addressing any concerns or issues promptly and professionally.
- Conduct regular meetings with clients to review their satisfaction and identify opportunities for upselling or cross-selling.
Customer Service:
- Provide exceptional customer service, ensuring clients receive timely and accurate information regarding products and services.
- Coordinate with internal teams to ensure client orders are processed efficiently and delivered on time.
- Resolve any customer complaints or issues, striving to exceed client expectations and maintain high levels of satisfaction.
Sales and Performance Reporting:
- Track and report on sales performance, including lead conversion rates, sales metrics, and customer feedback.
- Prepare and present regular sales reports and forecasts to senior management.
- Analyse sales data to identify trends and areas for improvement, implementing corrective actions as necessary.
Who are you?
- Proactive and self-motivated, with a strong drive to achieve and exceed sales targets.
- Problem-solving mindset, with the ability to identify client needs and provide effective solutions.
- Reliable and dependable, with a strong work ethic.
- Ability to work independently and as part of a team.
Required Qualifications/Skills
- A degree in business, marketing, or a related field is preferred, however not essential.
- Proven experience as an account manager, business development manager, or similar role within the cleaning supplies industry or a related field.
- Demonstrated success in lead generation and converting leads into sales.
- Strong background in customer service and client relationship management.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong organisational and time-management skills, with the ability to manage multiple accounts and projects simultaneously.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- High level of attention to detail and accuracy.
What the Client Offers
- A dynamic and supportive work environment.
- Opportunities for professional development and career growth.
- Competitive salary and commission structure.
- Comprehensive benefits package.
- Our client is an equal opportunities employer.
This job description is intended to outline the main duties and responsibilities associated with this role. It is not exhaustive and may be amended as necessary.
